Customer Service

Shipping & Delivery uses UPS Ground for shipping all orders. We will process your order in 2-3 business days and it will typically take 5-7 business days to be shipped via UPS Ground. If you require your order more quickly, you may call The Raby Institute at 312-276-1212 to place a phone order and request a different shipping method.
Privacy & Security
When you engage in certain activities on this site, you may be asked to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, you may be required to provide personal information, such as your name, mailing address, e-mail address, and other personal identifying information. We realize that you trust us with your personal information, and we go to great lengths protect that information. We use industry-standard Secure Sockets Layer ("SSL") authentication to ensure the confidentiality of online purchases at This encryption standard helps protect third parties from intercepting your vital personal information. We will never display your full credit card number; only the last 4 digits for identification purposes. We store the information from your shopping cart to allow us to track fulfillment issues or refer to a previous order to help provide customer service. We do not store your credit card information. does not share your personal information with any third party other than those required to fulfill your order (e.g. merchant bank for credit card charging; UPS for order delivery). In such cases we disclose only enough information to perform the necessary services, and the third parties are prohibited from using or revealing your personal information for other purposes. may use your email address or phone number to contact you about your order if we have questions or problems. also uses information that you provide as part of our effort to keep you informed about product upgrades, special offers, and other and Raby Institute products and services. will never sell or share your information with other companies.
Returns & Replacements
We do not except any returns or offer refunds on our products at this time.
Updating Account Information
Log in to your account to make any changes.